Privacy Policy

1. Introduction

Tuger Inc ("Company," "we," "us," or "our"), located at 8 The Green, Dover, DE 19901, United States, operates the PetSOS mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using PetSOS, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, and password when you create an account
• Authentication Data: Information from Apple Sign-In or Google Sign-In if you choose these methods
• Profile Information: Profile picture and preferences you provide

2.2 Pet Information

• Pet names, species, breeds, and photos
• Health records, vaccination history, and medical notes
• Allergies, medications, and emergency contacts

2.3 Location Data

With your permission, we collect precise location data to show nearby veterinary clinics. You can disable location access in your device settings at any time.

2.4 Usage Data

• App usage patterns and feature interactions
• Device information (model, operating system, unique identifiers)
• Crash reports and performance data

2.5 Payment Information

Subscription payments are processed by Apple App Store or Google Play Store. We do not directly collect or store your payment card information.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Service
• Finding nearby veterinary clinics based on your location
• Sending vaccination reminders and health notifications
• Personalizing pet care tips based on your pets' breeds
• Processing subscriptions and managing your account
• Responding to support requests and inquiries
• Improving our Service through analytics
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our Service (cloud hosting, analytics, push notifications)
• Authentication Providers: Apple and Google for sign-in services
• Payment Processors: Apple App Store and Google Play for subscription management
• Legal Requirements: When required by law or to protect our rights

5. Third-Party Services

Our Service integrates with:

• Google Maps Platform: For clinic locations and directions
• RevenueCat: For subscription management
• Apple/Google Authentication: For secure sign-in
• Expo Push Notifications: For vaccination reminders

Each third-party service has its own privacy policy governing the use of your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• All data transmission uses TLS/SSL encryption (HTTPS)
• Passwords are hashed using industry-standard algorithms
• Access to personal data is restricted to authorized personnel
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time (see Section 8).

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Disable push notifications or location services

To exercise these rights, contact us at privacy@petsosapp.com or visit our Account Deletion page.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you consent to this transfer.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the rights listed in Section 8, plus:

• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: